A clear, well-lit photo where the face fills most of the frame. Phone photos are perfect. Avoid blurry, very dark or heavily filtered shots: if it looks sharp on your screen, it will look sharp on the ornament.

Yes. On the product page, choose “Make it a pair” to add a second ornament with its own photo and name, or add them to your cart one at a time. Each ornament in your cart keeps its own photo and name.

Email us right away with your order number and the new photo or spelling. We can make changes until the ornament goes into production, so the sooner the better.

We ship within the United States, and standard shipping is free. Any taxes are shown at checkout before you pay.

Every ornament is made to order after you buy, so it takes a little longer than something off a shelf. You'll get a shipping confirmation with tracking as soon as it's on its way.

Contact us with your order number and a photo of the ornament and packaging, and we'll arrange a replacement or refund. Our refund policy has the details.